GSMSS Admin Panel Guide: Every Section Explained

This guide walks through every part of the GSMSS admin panel: what each menu item is for, and the steps for the jobs store owners do most. Keep it open in another tab the first time you set up your store.

Your admin panel lives at your own domain followed by your admin path — for example yourstore.com/admin. The exact path was chosen when your store was installed; it is in your welcome email.

Quick start: your first hour

1. Configuration → General Settings. Set your site name, logo, favicon, currency, timezone and support email.
2. Configuration → Email & Notifications. Connect Mailgun or your SMTP server and send yourself a test email, so password resets and order emails reach customers.
3. Configuration → API Settings. Add your suppliers (usually as DHRU Fusion connections) and click Test.
4. Services → Service Groups, then IMEI Services and Server Services. Import or create your services, set prices and link each one to a supplier.
5. Configuration → Payment Gateways. Switch on the ways customers can top up their wallet.
6. Content → Themes. Pick a home page design and your brand colour.
7. Place a test order with a customer account and watch it complete under Orders & Billing → Orders.

Dashboard

The first screen after you sign in: statistic cards for orders, revenue and customers, your supplier balances and the most recent orders. The cards link to the matching list, already filtered. Configuration → Dashboard Settings decides which cards appear.

Orders & Billing

Orders

Every IMEI and server order, newest first, with the IMEI or serial number, customer, service, supplier, status and price. Search by order number or use Bulk find by IMEI / SN to paste a whole list.

What the statuses mean:

• Pending — received, waiting to be sent (or waiting for your approval if the service is set to be checked by hand).
• Processing — sent to the supplier. GSMSS checks with the supplier every few minutes and fills in the result automatically.
• Completed — the result is on the order and the customer can see and copy it.
• Rejected — the supplier (or you) could not do it, and the price goes back to the customer's wallet automatically.
• Cancelled — stopped before it finished; check the customer's Wallet Transactions to confirm the refund.
• Error — something went wrong talking to the supplier. GSMSS retries on its own; you can also open the order and press Resend to supplier.

Open an order (Edit) to read or change the result, add admin notes, and use Approve & Send, Resend to supplier, Complete or Reject. Rejecting refunds the wallet automatically.

Invoices and Wallet Transactions

Invoices lists every top-up with its payment status and gateway. Wallet Transactions is the full money ledger: every top-up, order charge, refund and manual adjustment, with the balance before and after. If a customer asks where their money went, this is where you look.

Services

Service Groups

Groups are the headings your customers browse by — for example "iPhone Unlock" or "Samsung Unlock". Each group is either an IMEI group or a Server group. Drag the sort order to change how they appear.

IMEI Services and Server Services

Each service has three tabs:

• Service Info — group, name, description, picture, what the customer must type (IMEI, serial or both), any extra custom fields, and whether bulk ordering is allowed.
• Pricing & Delivery — your selling price, your cost price and the delivery time customers see.
• API & Settings — which supplier fills the order (API Server) and which of that supplier's services it maps to (API Service full name). Leave the supplier empty to fill orders by hand.

Useful switches on the same page: Manually verify before sending to supplier (you approve each order first), No Cancel, Show on home page with its own storefront picture, and Allow Batch Check.

After editing, Save & back to list (or Ctrl/Cmd + Shift + S) returns you straight to the list. To reprice many services at once, tick them in the list and use Update Prices with a markup percentage.

Customers

Users

Every customer account. Open one to change their details, group, active or verified status, and their mass-mail subscription. The buttons at the top of a customer's page:

• Add / Deduct funds — adjust the wallet with an amount, payment status, gateway and transaction ID. It is logged in Wallet Transactions like any other payment.
• Login as user — see the store exactly as that customer does, to help with a problem. A Back to admin panel button brings you back.
• Set password — set or generate a new password for them.

User Groups

Give a group a discount percentage (for example 10% for resellers) and move customers into it. One group is marked as the default for new sign-ups. Customers in a group see their discounted prices everywhere, including over the API.

Support

Support Tickets holds every conversation with its history; reply from the ticket page and the customer gets an email. Support Departments lets you route tickets (Sales, Technical, Billing…). Live Chat adds a chat button to your site. Visitors without an account can also open tickets if you allow it in General Settings.

Marketing

• Announcements — short notices shown on every customer's dashboard.
• Telegram — send a broadcast to customers who connected their Telegram. Set up the bot first under Email & Notifications.
• Mass Mail — email all customers, chosen groups, chosen users or an uploaded list. Pick the sending speed; you can pause, resume or cancel a campaign, and every mail has a one-click unsubscribe.
• Blog Posts — articles on your own storefront blog, which helps Google find your store.

Content

• Pages — extra pages such as Terms, Privacy or How to order.
• Media — every image you have uploaded, in one place.
• Themes — your home page design, the customer dashboard design and all colours. See the step-by-step article How to change your store's theme and colours, with screenshots of each step.

Reports

Sales Report shows revenue, cost and real profit per day and per service. Add Fund Report shows every deposit by gateway. Top Services ranks your best sellers. Reports can be filtered by date and exported to CSV.

Staff

Add people who help you run the store under Staff — there is no limit on the number of staff accounts. Under Roles, decide which sections each role can open: for example, a support role that can answer tickets and view orders but cannot see reports or settings. The first admin is a Super Admin and can always see everything.

Configuration

General Settings

Site name, tagline, URL, logo, favicon and support email; the default picture for services without one; the free IMEI check on your home page (on or off, which service it uses and how many checks per visitor per day); whether you sell server services; Batch Check; guest tickets; currency, timezone and languages; and the minimum top-up amount.

Dashboard Settings

Which statistic cards and panels appear on your admin dashboard.

Email & Notifications and Email Templates

Choose Mailgun or SMTP, set the From name and address, and send a test email. The same page connects your Telegram bot for order notifications. Email Templates lets you rewrite every email the store sends — order completed, password reset, top-up received and so on — in your own words.

Payment Gateways

Switch on and configure Stripe, PayPal, Revolut, Mercado Pago, PIX (PushinPay), Wise bank transfer, USDT (TRC20 and BEP20) or plain bank transfer. Each gateway's form shows the Webhook URL to paste into the gateway's own dashboard, so paid invoices credit wallets automatically.

API Settings — connecting your suppliers

1. Click New and give the connection a Display Name.
2. Choose the Provider Type: DHRU Fusion for most suppliers, or GSMSS, UnlockBase, iFreeiCloud, Custom JSON API or URL Lookup (HTML).
3. Paste the API URL, your Username and API Access Key from the supplier.
4. Save, then click Test. A working connection shows your balance with that supplier.
5. Optional: turn on Auto-update prices from API with a profit markup, and GSMSS reprices those services every three hours.

Then open a service and pick this connection under API & Settings. Supplier balances refresh every ten minutes.

Security

• Two-Factor Auth and Passkeys — protect your own admin login. Strongly recommended.
• Login & Register Captcha — the built-in image captcha or Cloudflare Turnstile on login, registration and the contact form.
• API & Rate Limits — how many attempts per minute before logins and API calls are slowed down.
• Blocked IPs — block an address or range from the whole store.
• Social Login — let customers sign in with Google.
• User Registration — open or close sign-ups, and add your own registration fields.
• Cloudflare — connect your Cloudflare zone to set the security level, turn on under-attack mode or purge the cache from inside GSMSS.
• Wallet Integrity — GSMSS checks every few hours that each customer's balance matches their transactions, and lists anything that does not. Press Run check now any time.

System

• Server Status — how busy your server is (load, memory, disk) at a glance. We watch this for you too.
• Cron Jobs — the background tasks (checking orders, retrying suppliers, refreshing prices and balances, sending mail) and when each last ran.
• License — your licence status and expiry. Re-check license refreshes it.
• System Update — Check now shows if a new version is out; Update now installs it in one click. A backup is taken first, and the update rolls back on its own if anything fails.
• Admin History — a log of every change you and your staff make, with who, what and when.

Common questions

An order is stuck in Processing. What do I do?

Most suppliers answer within the delivery time shown on the service. GSMSS keeps checking every few minutes. If it is well past that time, open the order and look at the supplier's reply, or check with the supplier directly; you can Complete it with the result by hand or Reject it to refund the customer.

A customer paid but their wallet did not go up.

Look under Invoices. If the invoice is still unpaid, the gateway's webhook probably is not set up — copy the Webhook URL from the gateway's settings page into the gateway's dashboard. You can credit the customer by hand with Add / Deduct funds in the meantime.

How do I give a reseller cheaper prices?

Create a User Group with a discount percentage and move the reseller into it. Their discount applies on the website and over the API.

Do I need to install updates myself?

Only a click: open System → System Update and press Update now. Nothing needs to be done on the server.

For what your customers see, send them the GSMSS user panel guide. Still stuck? Message us on Telegram @gsmsoftwaresystem or open a ticket from your client area.